Questions, bugs or ideas: email support@tripdecklife.cloud. We usually reply within two working days.
Where are my trips saved? On your phone. If you create an account, they are also synced so you can sign in on a new phone and find everything there.
How do I move to a new phone? On your old phone, open Settings and create an account (or sign in). On the new phone, install the app and sign in with the same account. Your trips, places and travellers appear within a few seconds.
I forgot my password. On the sign-in screen, tap "Forgot password?". We email you a 6-digit code to set a new one.
Are prices final? No. Flight and hotel prices are live at the moment of the search and can change. Always check the price on the booking site.
Can I trust the visa check? Treat it as a guide. Tap "Passport Index" on each result and confirm with the embassy or your airline before you book.
Planning stopped part way. Check your connection and try again. There is also a daily limit on plans.
How do I delete my account? In the app: Settings, Account, Delete account. Without the app: use the account deletion page.